Effective Date: 01 May 2026
Last Updated: 20 May 2026
Welcome to Via Somnia Travels (“we”, “our”, “us”). We are committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully, and transparently in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA) of South Africa.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website, services, or interact with us.
1. Who We Are
Via Somnia Travels is a travel and tourism company based in South Africa, offering travel planning, bookings, tours, accommodation arrangements, transportation services, and related travel experiences.
2. Information We Collect
We may collect the following categories of personal information:
2.1 Information You Provide Directly
- Full name
- Email address
- Phone number
- Identity/passport number
- Billing and payment information
- Emergency contact information
- Travel preferences
- Special requests (e.g., dietary or accessibility requirements)
2.2 Information Collected Automatically
When you visit our website, we may automatically collect:
- IP address
- Browser type and version
- Device information
- Pages visited
- Time spent on pages
- Cookies and usage data
2.3 Information from Third Parties
We may receive personal information from:
- Travel partners
- Booking platforms
- Payment processors
- Airlines and accommodation providers
- Marketing and analytics providers
3. How We Use Your Information
We use your personal information to:
- Process travel bookings and reservations
- Communicate regarding your trips or enquiries
- Provide customer support
- Process payments and refunds
- Send travel updates and confirmations
- Improve our website and services
- Comply with legal and regulatory obligations
- Send marketing communications (where permitted)
4. Legal Basis for Processing
We process your information:
- With your consent
- To fulfil contractual obligations
- To comply with legal obligations
- For legitimate business interests
- As required under applicable laws including POPIA
5. Sharing Your Information
We may share your information with:
- Airlines
- Hotels and accommodation providers
- Tour operators
- Transport providers
- Payment gateways
- IT service providers
- Government or regulatory authorities where legally required
We do not sell your personal information to third parties.
6. International Transfers
As part of providing travel services, your personal information may be transferred to and processed in countries outside South Africa. We take reasonable steps to ensure that appropriate safeguards are in place to protect your information.
7. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
- Improve website functionality
- Analyse website traffic
- Remember user preferences
- Personalise user experience
You can manage cookie preferences through your browser settings.
8. Data Security
We implement appropriate technical and organisational measures to safeguard your personal information against:
- Unauthorised access
- Loss
- Misuse
- Disclosure
- Alteration
- Destruction
However, no online transmission or storage system can be guaranteed as completely secure.
9. Retention of Information
We retain personal information only for as long as necessary to:
- Fulfil the purposes outlined in this policy
- Comply with legal, accounting, or regulatory requirements
- Resolve disputes
- Enforce agreements
10. Your Rights
Under POPIA, you may have the right to:
- Access your personal information
- Request correction or deletion of your information
- Object to processing
- Withdraw consent
- Lodge a complaint with the Information Regulator
Requests may be submitted to:
Email: admin@viasomniatravels.co.za
11. Marketing Communications
If you opt in to receive marketing communications, we may send you:
- Travel promotions
- Newsletters
- Special offers
- Updates about our services
You may unsubscribe at any time using the unsubscribe link or by contacting us directly.
12. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external websites.
13. Children’s Privacy
Our services are not directed at children under the age of 18 without parental or guardian consent. We do not knowingly collect personal information from minors unlawfully.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updated versions will be posted on this page with the revised effective date.
15. Contact Us
If you have questions about this Privacy Policy or how we process your personal information, please contact us:
Via Somnia Travels
Email: admin@viasomniatravels.co.za
Phone: +27 72 938 7561
POPIA Compliance Notice
You have the right to lodge a complaint with the Information Regulator of South Africa if you believe your personal information has been processed unlawfully.
Information Regulator Contact Details:
Website: Information Regulator South Africa